1.3K views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I have tried 5 dealers in my area. (Staten Island) Two, in New Jersey will not sell a door unless they can install it (reasonable) but will not come to Staten Island (15 miles) to install it.

Three on Staten Island:

1- One dealer priced door $300 more than others.

2-A second dealer said that they could get door for $550 (in writing) but after I agreed he then started to add all kinds of extras. Extra for color, extra for inswing hardware. He also said that the entry handle I wanted was not available even though ProVia said it was standard for the door. The fact that I challenged him and was correct probaly pissed him off so the prices went up.

3- The third dealer never returned calls. I went to his shop and we talked price but when I called to order he never called back.

Door may be great but dealers are in need of help.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 2150 OH-39, Sugarcreek, OH 44681, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I live on SI and I purchased my PROVIA in Bayridge. Just get a GOOD contractor to install it because although I like the doors the contractor who installed it sucked so I have a problems but the door itself is great

Guest

What is the warranty on a provia storm door. My storm door was installed in May of 2014.

In June the latch on the door broke so we couldnโ€™t latch the door and cosequetlle during a windstorm the door was blown outward and is now sprung and will not close. Do I have ant recourse from Provia for installing a defective latch on the door?

Someone told me the Provia has a lifetime warranty on their storm doors. Am I just whistling in the dark?

ProVia Reviews

  1. 26 reviews
  2. 5 reviews
  3. 1 review
  4. 1 review
  5. 3 reviews
ProVia reviews