WHEN PROVIA SCREWS UP THEY WON'T CORRECT THE PROBLEM
My contractor & I reviewed the Provia Storm Door brochure.I selected the high end Decorator Series , #590, full view storm door.
The printed brochure & the website both clearly state that it comes with * DUAL CLOSERS * , not a closer and a cheap looking chain to hang at the top.
My contractor received the 2 doors , didn't realize the Distributor at 1110 Commerce Drive, West Chicago , IL 60185 had made a mistake when they wrote up the order on not one , but both doors.
The contractor thinking he received the correct materials to do the job , drilled holes in the Provia Storm door for the chain , which even if the chain is removed & the replaced with the closer -IT LEAVES ME WITH TWO RANDOM HOLES IN A BRAND NEW FULL PRICED DOOR.
I called Dave 11/13/13 at the distribution center in West Chicago & he is blaming my contractor for order mistakes EVEN THOUGH PROVIA'S WEBSITE STATES ***** TWO CLOSERS !!!! Not a closer & a cheap chain. Not only would Dave not admit the Distributor made order mistakes, but would not even apologize or correct them. Inexcusable behavior as my contractor just resided my entire house with their materials.They don't mind taking your money , but take no responsibility for their stupidity.
EVEN MORE IRRITATING is THERE IS NOW DAMAGE TO MY BRAND NEW FRONT DOOR FRAME... I'm remodeling the entire exterior of my house & bought new high end entry doors ( somewhere else in happy to say).
Take back the two chains that Provia sent in error for both of these very expensive storm doors, & replace them with the two closers I should have received.
Take back the Provia storm door with the chain holes drilled in it & replace it with a brand new one. This is my bleeping front door.
Pay for the damage to my new door's brick mould.
PROVIA, TAKE RESPONSIBILTY FOR YOUR MISTAKES . Everyone makes them - how you handle them is what defines you.
Review about: Provia Door.
Monetary Loss: $600.